Effective Date: 1st September 2025

At Mua’s Secret Enterprise, accessible via muassecret.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our eCommerce website and participate in our rewards programme.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal data:

A. Personal Identification Information

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address

B. Payment and Bank Information

• Debit/Credit Card details (processed securely via third-party gateways)
• Bank Account Details (for rewards claim via coupon code)

C. Technical and Usage Data

• IP Address
• Browser type, version and device information
• Pages visited and time spent
• Cookies and other tracking technologies

D. Transaction and Rewards Data

• Orders placed and coupon codes used
• Participation in referral or rewards programmes
• Rewards history and claims

2. How We Use Your Information

We may use your information for the following purposes:

• To process purchases and deliver products
• To fulfil coupon code rewards and transfer monetary incentives
• To validate and approve bank account details for rewards disbursement
• To send order and reward notifications
• To improve our products, services, and user experience
• To comply with legal and regulatory requirements

3. Rewards System and Bank Information

When participating in our rewards or referral system, we may request your bank account details solely for the purpose of crediting your reward. Your bank information is stored securely and is not shared with any unauthorized third party.

We ensure that any payment or reward transfer is carried out through secure, licensed financial service providers (e.g. Paystack, Flutterwave, or direct bank transfer). You may opt out of the rewards programme at any time.

4. Marketing Communications Related to Rewards

By using our rewards or referral system, you agree to receive email updates, promotional offers, and marketing communications related to our products and services.

You may unsubscribe from these emails at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

5. Sharing of Your Information

We do not sell your personal data. However, we may share information in the following cases:

• With trusted service providers, such as delivery partners, payment processors, and reward disbursement platforms
• With regulatory or law enforcement bodies, if required under Nigerian law
• With third-party affiliates, only with your express consent for marketing or partnerships
• All third parties are bound to data protection obligations consistent with this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Understand how you use our website
• Customise your experience
• Analyse traffic and performance

You can disable cookies in your browser settings, though some features may be limited as a result.

7. Your Rights Under Nigerian Law

In accordance with the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing
• Object to the processing of your data in some cases
• Request data portability

To exercise any of your rights, please contact us using the details below.

8. Data Security

We apply industry-standard security measures to protect your personal and financial data. This includes:

• SSL encryption
• Secure servers
• Access restrictions
• Data minimization principles

Bank account information is encrypted and stored only as long as needed to process your rewards.

9. Retention of Information

We retain your personal data only for as long as necessary to:

• Provide our services
• Fulfil legal and tax obligations
• Resolve disputes
• Enforce our agreements

After this period, data is securely deleted.

10. Children’s Privacy

Our website is intended for users 18 years and above. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us for immediate deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the website after updates means you accept the revised terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Muas Secret

Email: [email protected]
Phone: 2348060323935
Website: www.muassecret.com
Address: 43 Aka Road, Uyo, Nigeria